FAQ
Have a question about our products or services? Take a look at our FAQ section below to see if we might have already answered it. If you still need something answered, just get in touch and we’ll help as much as we can.
Can Claire Bears be personalised?
Claire Bears already come with a personalised wooden tag with a message or picture of your choice.
Claire Bears can be embroidered either before being made or afterwards, although this would be more limited in what we can do.
As Claire Bears are made predominantly from Harris Tweed remnants, please contacts us if you have something particular in mind, and we will try our best to accommodate any request.
How is Harris Tweed® cloth made?
Harris Tweed® is a tweed which must, by law, be produced from yarn which is made from 100% pure new wool which has been dyed and spun in the Outer Hebrides of Scotland and woven by hand at homes of local islanders. It is the only fabric in the world to have its own Act of Parliament.
How is Harris Tweed® different to any other tweed?
The Harris Tweed Authority is the legal body with powers under law to protect and defend the reputation and historic production methods of Harris Tweed cloth. Only tweed that bears the Orb certification mark can be deemed to be genuine Harris Tweed cloth.
Refunds, returns and replacements
Any Claire Bear which has been received and is found to be defective on arrival can be returned to be made good at the Bear Hospital where possible.
Contact us before returning any Bear as we would like the opportunity to help where we can.
